Shipping Policy
Shipping Policy
Greynote Health Care
Siliguri, West Bengal, India
1Shipping Coverage
We ship health products across India with fastest delivery in West Bengal and neighboring states.
Primary Service Areas:
- West Bengal: 1-3 business days
- North-East India: 2-4 business days
- Pan India: 3-7 business days
Remote Areas: Additional 2-3 days may apply for remote locations.
2Shipping Charges
| Order Value | Shipping Cost |
|---|---|
| Above ₹500 | FREE shipping |
| Below ₹500 | ₹50 standard shipping |
| Express Delivery | ₹100 (1-2 days) |
| Perishable Products | ₹75 (special handling) |
Cash on Delivery: Additional ₹25 COD charges apply.
3Processing Time
- Standard Orders: 1-2 business days processing
- Bulk Orders (₹5000+): 2-3 business days processing
- Custom Orders: 3-5 business days processing
- Perishable Items: Same day processing (if ordered before 2 PM)
4Delivery Options
Standard Delivery
- Regular shipping through trusted courier partners
- Package tracking available
- Delivery during business hours
Express Delivery
- Faster shipping for urgent orders
- Priority handling and processing
- Available for most locations in India
Special Handling
- Temperature-controlled shipping for sensitive products
- Fragile item protection
- Organic produce fresh delivery
5Product-Specific Shipping
Perishable Health Products
- Shipped Monday to Thursday only
- Refrigerated transport where required
- Delivery within 24-48 hours of dispatch
- Not shipped to remote areas during summer months
Liquid Products
- Leak-proof packaging with extra protection
- May require additional shipping time
- Restricted during extreme weather conditions
Bulk Orders
- Special packaging for large quantities
- Possible split shipments for availability
- Freight shipping for orders above ₹25,000
6Shipping Restrictions
We DO NOT ship to:
- P.O. Boxes (for perishable items)
- Military APO/FPO addresses
- Areas with delivery restrictions
Weather Restrictions:
- Monsoon delays possible in affected areas
- Extreme temperature conditions may affect perishable shipments
- Natural disasters may cause temporary service suspension
7Delivery Process
Before Delivery
- SMS/email notification with tracking details
- Delivery attempt notification
- Contact number verification
During Delivery
- Photo ID required for COD orders
- Inspection allowed before payment (COD)
- Signature confirmation for delivery
- Immediate reporting of damaged packages required
After Delivery
- Delivery confirmation sent
- Feedback request
- Support available for any issues
8Tracking Your Order
Track your shipment:
- Order tracking link sent via email/SMS
- Real-time status updates
- Estimated delivery time notifications
- Contact customer service for tracking issues
Tracking Information Includes:
- Order confirmation and processing status
- Dispatch notification with courier details
- In-transit updates
- Delivery confirmation
9Failed Delivery Attempts
If delivery fails:
- 3 delivery attempts will be made
- Customer notification after each attempt
- Package held at local courier facility for 7 days
- Return shipping charges may apply for unclaimed packages
Rescheduling Delivery:
- Contact courier partner directly
- Reschedule through tracking link
- Contact us at info@greynotehc.com for assistance
10International Shipping
Currently, we do not offer international shipping. We serve customers within India only.
For international customers, please contact us at info@greynotehc.com for special arrangements.
11Important Notes
Shipping Address
- Provide complete and accurate shipping addresses
- Include landmark for easy location
- Valid phone number mandatory
- Address changes possible before dispatch only
Packaging
- Eco-friendly packaging materials used
- Products secured to prevent damage
- Special care for fragile and perishable items
- Tamper-evident sealing for all packages
Force Majeure
We are not liable for shipping delays due to:
- Natural disasters and extreme weather
- Government restrictions and lockdowns
- Courier partner operational issues
- Festival and holiday seasons
12Contact for Shipping Support
- For shipping queries: Email: info@greynotehc.com
- Phone: +91-7330457987
- Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
Common Issues We Help With:
- Tracking problems
- Delivery rescheduling
- Address corrections
- Damaged package reports
- Missing shipment investigations
Note: Delivery times are estimates and may vary based on location, weather conditions, and courier partner operations. We strive to meet delivery commitments but cannot guarantee exact delivery dates.